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FAQ
How can I place an order?
To place an order, simply browse our website and add the desired items to your shopping cart. Once you have finished selecting your items, proceed to the checkout page, where you can review your order and provide shipping and payment information.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard), PayPal, and bank transfers. You can select your preferred payment option during the checkout process.
Do you ship internationally?
Yes, we offer international shipping. However, please note that shipping fees and delivery times may vary depending on the destination. International customers may also be responsible for any customs duties or taxes imposed by their country.
How long does shipping take?
Shipping times depend on your location and the shipping method selected. We strive to process and ship orders within 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.
What is your return policy?
We want you to be satisfied with your purchase. If you are not completely happy with an item, you may return it within 30 days of receiving it for a refund or exchange. Please refer to our Returns & Exchanges page on our website for detailed instructions and any applicable terms and conditions.
Are my personal and payment details secure?
Yes, we take the security and privacy of your information seriously. We use industry-standard encryption and security measures to protect your personal and payment details. Your information is securely transmitted and processed using a secure connection (HTTPS) during the checkout process.
Can I cancel or modify my order after it has been placed?
We strive to process orders quickly, but if you need to cancel or modify your order, please reach out to our customer support as soon as possible. We’ll do our best to accommodate your request, but we cannot guarantee changes if the order has already been shipped.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support within 48 hours of receiving the package. We will assist you in resolving the issue by arranging a replacement, refund, or any necessary actions to rectify the situation.
How can I contact customer support?
You can reach our customer support team by email, phone, or through our website’s contact form. Please visit our Contact Us page for more information on how to get in touch with us.